Change Management

When an organization implements a new automated system, the greatest risk to success does not arise from the software configuration and implementation process, but from the changes to the existing workplace. The new system will utilize new business processes that may radically change the work environment and job tasks of employees. The risks associated with not recognizing the change impact and properly managing it can disrupt the project implementation effort and system acceptance, decrease employee productivity, and increase employee stress and anxiety. Our change management services include the development and implementation of an overall change management approach and strategy to address:

• Readiness assessment of end users
  
• Evaluation of end-user training (including curriculum, techniques, logistics, job aids, etc.)
  
• Media for disseminating change management information-keeping people informed (e.g., newsletter, workshops, project web site, etc.)
  
• End-user support and help desk operations
  
• Change management roles and responsibilities
  
• Implementation of a detailed cultural change management and communications plan tailored to the organization’s needs